RETURN POLICY FOR INTERNATIONAL ORDERS

 

 At Æ Synctx, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes an item may not meet your expectations or fit perfectly. We are committed to ensuring a hassle-free and convenient return process for our international customers. Please review our return policy below for international orders:

 

1. Eligibility: 

• Only products purchased directly from Æ Scyntx's official website or authorized retailers are eligible for return.
• The item must be in its original condition, unworn, unwashed, and with all original tags attached.with the original packaging

 

2. Return Time Frame:

• International customers have up to 30 days from the date of delivery to initiate a return request.
• After 30 days, we regretfully cannot accept returns or issue refunds.

 

3. Return Process:

• To initiate a return, please contact our customer support team via email at cs@aesynctx.com. Please include the following details in your email:

• Order number
• Item(s) to be returned
• Reason for return

• Once your return request has been approved, we will promptly provide you with a return shipping label, along with comprehensive instructions regarding the appropriate method and destination for sending your package.

 

4. Return Shipping:

• International customers are responsible for the cost of return shipping.
• Æ Synctx is not responsible for any lost or damaged items during the return shipping process.

 

5. Refund:

• Once we receive the returned item and verify its condition, we will initiate the refund process.
• Please kindly note that there may be a processing period required by your bank or credit card company in order to complete and finalize the refund transaction.
• Refunds will be issued in the original form of payment used during the purchase.
• Please note that shipping charges, customs duties, and taxes paid on the original order are non-refundable.

 

6. Exchanges:

• We currently do not offer direct exchanges for international orders.
• If you wish to exchange an item, you can initiate a return for a refund and place a new order for the desired item.

 

7. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
• We will provide assistance and arrange for the return of the item, along with a replacement or refund.

 

8. Exceptions or Non-returnable Items

• Undergarments: For hygiene reasons, we cannot accept returns or exchanges on undergarments, including underwear, bras, and lingerie, except in cases of manufacturing defects.
• Customized or Personalized Items: Products that have been customized or personalized according to the customer's specifications cannot be returned unless they have a manufacturing defect.
• Hazardous Items: We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.
• Final Sale Items: Certain items marked as "Final Sale" or "Clearance" are non-returnable and non-refundable. These items are sold as is, without any warranty or exchange options, and cannot be returned except in cases of manufacturing defects.

 

Please note that our return policy may be subject to change without prior notice. We recommend visiting our website or contacting our customer support team for the most up-to-date information regarding international returns.

Thank you for choosing Æ Synctx. We value your satisfaction and look forward to serving you again in the future.