aesynctx.com operates a 14-day return policy. The product you purchased must be returned within 14 days of receipt and must be in new condition with the tag.

For exchanges and returns, please send an email to cs@aesynctx.com or fill out the form on the right and an email will be automatically received. Please write the order number, product name you wish to process, and reason.

After receiving the application, once the shipping fee for the product for exchange or return is received, the product will be picked up within 2-3 business days, and then the product will be exchanged for another product or a refund will be processed using the same payment method used for purchase.

The following cases are not eligible for refund.
- Products purchased during the Season Off Sale / Black Friday Sale period can only be exchanged for the same product and color, and for the same size.